We offer FREE COURIERPOST DELIVERY within New Zealand on all orders over NZ $80.00 total. For orders under this amount, delivery is just $4.50.
We know you'll often be ordering things you need in a hurry. If we have the products you order in stock – and we usually do – we'll dispatch your order within 1-2 working days. Occasionally a product which you order may be out of stock. In this case we'll contact you promptly with an ETA. If you are in Auckland, you can now also shop with us in person at our local Pharmacy in Sandringham and get advice from our professional in-store pharmacist.
You can expect to receive your goods within 3 working days of having placed your order. We use CourierPost for all national deliveries outside of Golden Bay.
Please note that the delivery times may take longer during the Holiday seasons - ie Christmas, New Year and other public holiday dates. Once it leaves our premises, we have no control over the delivery timeframe/courier drivers schedule.
We send non-signature unless otherwise requested. If you're not home when they call, and they deem it safe to do so, the driver will typically leave your parcel either at your door or close by. If they don't think it safe to leave, they'll leave a card to call.
If delivery is to a business you must include the business name in your delivery address. PO Boxes and Rural Delivery addresses are not a problem – feel free.
All CourierPost orders are sent with 'Track & Trace'. We'll send you a dispatch email with your tracking number at the time your order is sent.
We accept responsibility for parcels lost in transit in New Zealand prior to their having been delivered to your home/business provided we are notified within a week. We cannot accept responsibility for your parcel once delivery has been made.
We accept full responsibility for breakages in transit within New Zealand. If you experience a breakage please hold onto the item and packaging and notify us of the situation.
Missing or damaged parcels
If you have not received your parcel within the delivery time frame specified above, you must contact us immediately on +64 9 8159162 or firstname.lastname@example.org.
If your goods don't reach you in perfect condition please notify us as soon as possible. Please don't return damaged goods without notifying us first, as it is sometimes preferable to make arrangements from our end. Please keep any packaging and damaged items as they are received, as these are required for the claim process.
We will advise you on the claiming process on a case per case basis. Please note that all claims outside of 30 days from initial dispatch will not be considered.
We accept responsibility for parcels lost in transit in New Zealand prior to their having been delivered to your home/business provided we are notified within 7 days. We cannot accept responsibility for your parcel once delivery has been made.
Return & refund policy
All returns must be received by us within 30 days of initial dispatch.
If we have sent you an incorrect item, we will send you the correct item along with a courier ticket for return.
If you decide you no longer require a product or have ordered an incorrect item, we will provide you a refund excluding shipping and handling fee. Please ensure all returns are packaged adequately as refund will not apply on damaged items. We are not responsible for any additional freight costs incurred.
If your parcel has been returned to us due to an incorrect address or inability to collect it from the post office, we will provide you a refund excluding shipping and handling fee. We are not responsible for any additional freight costs incurred.
In accordance to law, Prescription only medications cannot be refunded or returned.